How is billing structured?+
Individual is $179 per inspector per month. Firm is $129 per inspector per month with a two-inspector minimum (so $258 / month minimum on the Firm plan). Billed monthly or annually. Annual pricing is 20% off the equivalent monthly. Admin seats, reviewer seats, and PE-signatory seats are all free — you only pay for inspectors.
Why is there a minimum of 2 inspectors on the Firm plan?+
The Firm tier unlocks firm-side workflow: reviewer queues, shared firm-style profile, cross-project analytics, scheduling, and integrations that only make sense when more than one inspector is producing reports. If you're solo, Individual has everything you need at a lower total cost. If you're a two-person practice, Firm at $129 × 2 is cheaper than two Individual seats and gives you the reviewer flow on top.
Do I pay for storage, per-report, or per-transcript?+
No. Unlimited inspections, unlimited reports, and reasonable storage are included in every plan. There's no per-report, per-transcript, per-minute, or per-photo fee. Very large archival use cases can add extended retention on Enterprise.
What's included in the free trial?+
14 days, no credit card. Full access to the product — inspector PWA, firm admin, AI pipeline, reviewer workflow, PE seal. We turn the lights off automatically if you don't sign. No surprise auto-conversion.
Can I upgrade from Individual to Firm later?+
Yes — one click from your billing settings. Your existing projects, sessions, reports, and audit history all carry over. The firm-style profile starts learning as soon as you have reports to train on.
Can I cancel at any time?+
Monthly plans cancel at the end of the current billing period. Annual plans cancel at the next renewal. On cancellation you can export every inspection, report, photo, and audio file. We delete derived firm-style-profile weights within 30 days of contract end.
What does Enterprise cost?+
Custom volume pricing, typically below $129/inspector at scale, with an annual commitment. In addition to everything in Firm, Enterprise adds SAML 2.0 SSO, SCIM provisioning, white-label domain + branding, SOC 2 report under NDA, custom DPA, NET-30 terms and wire transfer, 99.9% uptime SLA with service credits, and a dedicated customer-success contact.
Are there add-ons for the Individual or Firm plan?+
No add-ons that gate core product. Every plan includes voice, AI draft, plan annotations, PE seal, reviewer workflow (Firm+), and audit log. Integrations with Procore and Autodesk Construction Cloud are included on Firm; SSO and white-label are Enterprise only.